Return Policy
Return Policy at Benfip.com
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1. Eligibility for Returns:
We want you to be delighted with your purchase from Benfip.com. If, however, you're not entirely satisfied, our return policy ensures a hassle-free process. To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
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2. Initiating a Return:
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer support team at benfip.com within 14 days of receiving your order.
- Provide Details: Include your order number, item(s) you wish to return, and the reason for the return.
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3. Return Authorization:
Upon receiving your request, our team will review and provide you with a return authorization if the criteria are met. Do not ship items back without prior approval, as unauthorized returns may not be accepted.
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4. Return Shipping:
Customers are responsible for return shipping costs, except in cases where the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service for added security.
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5. Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
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6. Exchanges:
If you wish to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.
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7. Non-Returnable Items:
Certain items are non-returnable, including personalized or customized products. These items will be clearly marked as such on the product page.
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8. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.
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9. Late or Missing Refunds:
If you haven’t received your refund within the specified timeframe, first check your bank account. If the issue persists, contact your credit card company or bank. If you've done all of this and still haven't received your refund, contact us at benfip.com.
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10. Contact Us:
For any questions or clarifications regarding our return policy, feel free to reach out to us at benfip.com. We're here to assist you throughout the process.
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11. Policy Changes:
Benfip.com reserves the right to update or modify this return policy at any time. Changes will be effective immediately and will be communicated on this page.
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Thank you for choosing Benfip.com. We value your satisfaction and aim to make your shopping experience enjoyable and worry-free.